Communicating with and understanding our supporters is crucial to our work. It helps us plan our marketing and fundraising activity, making us a better-prepared charity. So we want to communicate with you but we cannot do this without your permission. That is why we have adopted an opt-in consent policy. You will only hear from us if you have told us you want to. If you have consented we will only use the communication methods you have asked us to use. If at any time you change your mind you can email us at firstname.lastname@example.org or write to The Children’s Sleep Charity, 5A The Spinney, Balby, Doncaster DN4 9HQ
We collect information in the following ways:
If you make a donation or communicate with us.
We may use external sources to add to the data that you give to us. This is known as data- or tele-appending and enables us to contact you if you change your address or phone number, or didn’t provide us with one. The Children’s Sleep Charity will not use your phone number to telephone fundraise from you. We also use this information to gain a better understanding of our supporters to improve our fundraising methods, products and services.
Please check your privacy settings with these sources.
Posts that you have made public on social media such as Facebook, Twitter and Linkedin
Information available publicly
This may include information found in places such as
The type and quantity of information we collect and how we use it depends on why you are providing it.
We will never sell or share your data outside The Children’s Sleep Charity. We will aim to keep it safe and secure. As well as keeping you up to date with our work, we would also like to use your data for:
If you make a donation, volunteer, register to fundraise, sign up for an event or buy something from us, we will usually collect:
If you buy something from us we will also collect your bank or credit card details. We use your data to:
We may also use your personal information to detect and reduce fraud and credit risk.
Building profiles of supporters and targeting communications
Wealth screening helps us to understand our supporters better so we can tailor our relationship with you. We may use information we have about your history of supporting and engaging with us. We use this to decide how to communicate with you in the future and whether we should ask you to make another donation.
By understanding our existing and potential supporters better we can be more effective in our fundraising. This will help us to provide services for children affected by sleep related issues.
If you have completed a consent form we will contact you in the ways that you have asked. We will not contact you in any way that you have requested us not to. You can change your choices at any time. Please contact us if you would like to make a change.
We will not share or sell your information to any other organisation without your prior consent.
We host all our data on UK based secure servers. These are encrypted and require a three stage log in. Your data is only accessed by staff to communicate with you and for fundraising purposes (Please see What personal data we collect and how we use it) We do not use external companies to collect or process your data.
Your data may be shared if we are required to by police, or legal bodies. Any other sharing of your data will only happen if we have your prior consent to do so.
Where possible we use publicly available sources to keep your records up to date (see Information available publicly). Please contact us if any of your details change.
You can ask us to stop the use of your data at any time. However we may need to continue processing for some reasons (such as gift aid as we need to hold this information by the HMRC). You can ask to see what information we have processed about you, but we may make a reasonable charge for this. Requests can be made in writing to The Children’s Sleep Charity, The Children’s Sleep Charity, 5A The Spinney, Balby, Doncaster DN4 9HQ. We will aim to respond promptly to your request.
Due to further guidance or regulation this policy may change.